Business Agility Transformation Partner.

Framework Agnostic

Increasing Customer Value Together

The best person to lead an agility transformation is you!

We partner with leaders to measure the current state, provide a roadmap of the issues you may face and then provide guidance along the way.

Our clients come to us for different reasons, however, at the root of their concerns are four key areas of pain.
1) Retaining and motivating employees in a global market
2) Decreased revenue to cost ratio
3) Losing market share
3) Data driven decision making

How can we help?

agile current state analysis
Current State Analysis

By understanding the current culture, ways of working and value generated, we can give you a starting point for your journey.

executive leadership coaching
Leadership Development

Your leaders will shape the organisation, we partner with leaders to create goals, maximise flow and empower people for success.

agile transformation strategy
Strategic Roadmap

With a future vision in place and a current state in hand, we can help you develop a strategic roadmap that maximises value.

business agility radar

Yours, 100% Free:

Agility Readiness Scorecard

Our three horizon strategic roadmap is based on the Surge SIT model. We believe that over complicating transformations leads to failure, once you know your current state and your future state vision, you can incrementally move your organisation towards agility and stop when your competitive advantage begins to decrease relative to the cost of the transformation.

stabilise your delivery model

Everything begins with at an objective starting point. First stage is always to stabilise the metrics with 90% visability and predictability, established leadership practices, end to end value mapped and smaller delivery cycles. From the Business Agility Radar, this is to solidify your current state.

iterate your flow

Leveraging Kaizen change management, you can use outcomes and hypothesis to trial work flow structure changes, new roles, new leadership practices, greater empowerment and customer involement. From a culture perspective, this is to move towards an outcome focused organisation.

transcend above your competitors

Once your organisation is ready, the last stage is to move to coaching leadership practices, flatter heirarchies, customers are on the board and rapid iterations for innnovation. This is the goal of an agility transformation with the benefits that follow.

customer-centric design
Customer-Centric Value Structure

Moving from product-centric to customer centric is the final stages of an agility transformation. Cross functionality is not about diferent technology people working together but the whole value system working together under a single customer segmentation.

customer value KPI
Always Be Measuring!

Do not be among the 80% transformation failures who failed to measure their progress. Agility is linked to customer and employee value, when we break down what is customer value, Surge has proven the link to four elements of measurement and we offer up 12 examples.

So Whats in it for me?

Our research and transformations have shown the following averages in moving to business agility:

Brand Loyalty: 88.2%

Sales Price: 58.8%

Functional Benefit: 82.4%

Customer Satisfaction: 88.2%

Let's get in touch