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Business Agility Foundations

certified ICAGILE Course

Today’s organisations need people that are set up for success, focusing collaboratively with the customer and driving innovation and continuous improvement with new ways of working. Business Agility Fundamentals is a three day fully immersive course, designed for why our organisations need to change, what pain points does business agility resolve and how we can facilitate organisation transformations to deliver greater customer and employee value.

This course is for leaders looking to drive successful strategic outcomes, change agents and agile leaders looking to expand their horizons outside of I.T and the value creators, those that provide customer value that are looking for clarity around what is Business Agility and how it helps my customers and I be more aligned.

Why Agility

For Day one we revisit the culture and technology changes that have led us through organisational change. Focussing on the last hundred years of management theory, we start with "Why" an organisation thrives within the industrial revolution 4.0. Lastly, we focus on the mindset, the values and the key areas for how Business Agility can help.

Design Thinking and Agile Delivery

An introduction to strategic agility by leveraging design thinking and portfolio kanban. We will start up a real company in teams, design a business plan, create a customer-centric prioritised roadmap and be ready to use Agile Delivery to take our idea to market using the Surge Canvas. This is a long day, focussing on real social issues.


We will discuss a three horizon approach to mapping a future state and a strategy on how to get there. At the end, you will have three objectives and an array of outcomes that you have identified scientifically using Surge's Business Agility Radar (BAR) and change management techniques.

"Massive value beyond course requirement!"
"This would be awesome for business owners"
"The course content was excellent!"
"Great course! Very valuable"

— Latest Testimonials | ICAGILE —

The Need for Business Agility


  • The reasons technology and culture are out pacing humans ability to adapt
  • How cultures have adapted throughout history
  • The history of management theory and the natural evolution to today
  • The importance of starting with “Why”
  • Benefits of teams over the individual
  • Ability to Self Select into Teams
  • Identified Skills and Ways of Working in your team
  • Create an organisation vision
  • Understand the behavioural and Value changes required in 2020

Design Thinking


  • Create a Customer Empathy Map and Customer Persona
  • Trace a Customer Journey Map and identify pain points in which to solve
  • Define a value proposition
  • Complete a hack-a-thon / design studio workshop
  • Test assumptions using Lean Start-Up and MVP
  • Create lean business canvas for the highest priority Initiative
  • Understand how lean and design thinking can help deliver value by defining the “what” and the “how”

Agile Delivery


  • Understanding of the drivers for the Agile Manifesto
  • Can use the Agile Values and Principles in your workplace (or house reno)
  • Created a kanban portfolio board, prioritised by value
  • Ability to use story mapping to plan a 90-day strategy
  • Can set up a Kanban and Scrum Team!
  • Created a more realistic Dynamic Roadmap for future objectives
  • Understand the industry-standard web tools to increase collaboration and decrease the cost of delivery
  • Discussed possible reports and how they provide greater clarity

Business Agility Transformation


  • Evaluated the current state of your organisation and team
  • Create a 3 Horizon Strategy for Business Agility Transformation
  • Create a Kaizen board for Horizon 1 Business Agility transformation for your Team or Organisation
  • Ability to negotiate and empathise with people to bring them on the journey
  • Understood two change management tools for bringing about change
  • Ability to predict challenges that you may have and ways to keep moving forward
  • Mapped your current state against a possible future state

Live Agility

For an immersive weekend experience. Surge hosts certified business agility training in New Zealand and Australia. Choose from foundations or leadership. See Latest Events here

Live Events

Online Agility

Leveraging the latest online training techniques, Surge has virtual certified training and online modules to expand your expertise in multiple domains. Available in multiple languages.

Online Courses

Bespoke In-house

Globally available virtually and live in New Zealand and Australia. We will ensure your team meets their learning objectives and recieves ICAGILE certification.

Contact Us

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